Account and Payment Policy


Ordering

  • • The purchase of products through Royal spares is strictly limited to parties individuals above 18 years of age who can lawfully enter into and form contracts on the Site in accordance with the laws of New Delhi, India only.
  • • In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated.
  • • While placing the order at Royal spares , at least three email notifications are sent to you regarding your order. The first email you receive will be an auto generated email acknowledging the receipt of your order (your order confirmation number will be included); this e-mail should arrive within approximately 2 hours. If you notice any errors or omissions in it, please inform us on at Support Center or send a mail to sales@royalspares.com. The second will be sent to you within 3 working days advising you on your order status. A third email confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive shortly after your package has been shipped.
  • • All orders are subject to written acceptance and availability by Royal spares . If due to any reason we are unable to ship your order we will give you a refund. All orders will be confirmed by Royal spares , in writing, by e-mail. An acceptance of your order and completion of the contract between you and Royal spares will be perfected when we despatch the goods to you. The sale contract is therefore concluded in New Delhi, India and the language of the contract is English.
  • • We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn or that you do not meet the eligibility criteria set-out below. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any products from the Site whether or not that products has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
  • • Please note that we may be unable to deliver selected product due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Payment in case you do not want the same in the stipulated time given by us.
  • • We will take all reasonable care, in so far as it is in its power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Payment, Pricing & Promotions

Royal spares accepts the all the payments through trusted and secure payment gateways
  •  Credit cards- All major credit cards are accepted by Stripe
  •  PayPal – an authorized secure online payment gateway.
  •  Moneybookers
  •  Wire transfers are only entertained in case of bulk purchases through our re-sellers and restoration companies for purchases more than GBP 500

Viewing Orders

You can log in to your account and view the Orders which you have placed with Royal spares . You would have the full view of your account once you log in. The order Status can also be checked after logging in to your Account.

Updating Account Information

It is mandatory for every customer to provide the correct details for making a purchase at Royal spares . You will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Whenever you any of the information is changed, it is mandatory to update the same on the website.