Customer Service

Shipping & Delivery

  • • We ship World Wide. Once you log in to to your account after registration at Royal spares -You can order anything you like. Each and every parcel is securely packed and dispatched within 72 hours after receiving the cleared payment so that it reaches you in Perfect Shape and Condition. Delivery is deemed complete and title to the products passes to you upon acceptance of shipment by the courier company.
  • • Generally, an order from the time of placement to delivery should take about 4-5 working days you are doing multiple purchases as all the parcels above 2 Kgs in weight are shipped the parcels through our logistics partner DHL. In case of small parcels ordered by you at Royal spares are shipped by Indian Postal Services and reach at your doorstep in 15-20 working days as reported by our customers. We encourage our customers to do multiple purchases so that Royal spares can ship the parcels through expedited courier.If for any reason there are any delays which will keep you informed on the same by email.Please note PO Box/APO Box addresses are not accepted in some countries, so please provide the ground address.
  • • Shipping by sea is only entertained incase of bulk orders/restored motorcycles & Scooters for our regular resellers and importers overseas.
  • • Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Royal spares do not collect duties and taxes. As we have no control over these charges, we cannot predict what your particular charge may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs at the time of the receipt of the package.Customs policies vary widely from country to country. For more information regarding your country's custom policies, please contact your local customs office.
  • • Sometimes unaccountable delays do occur during customs clearance. Unfortunately Royal spares cannot be held responsible for the same.
  • • Royal spares will not be responsible for wrong delivery due to incorrect and/or incomplete address given by the customer. We would request you to check your address in detail at the time of checkout. An incorrect address will incur a triple shipping cost as the package returns back to us and we then reship the same back to the corrected address.You would be charged for it.

Returns & Replacements


  • • We at Royal spares are here to serve you better and provide you the best quality products along with the best of services.All products for sale at Royal spares are subject to strict quality control checks before dispatch; in the event of any manufacturing defects detected by you at the time of receipt of the package we advise you to contact the Support Centre immediately after logging into your account. We abide the Distance Selling Regulations 2000 and have 100% Money Back Guarantee if you are not satisfied by your purchase within 14 days. If you are not happy with your purchase at Royal spares Contact Us
  • • The product must be returned within 14 days of receipt of the product at your end and It should not be altered or tampered or used and should be in original packaging and with the Certificate, if any. Royal spares will not accept products for exchange/returns that have been damaged, fitted to the vehicles, worn, washed, ironed, stained and/or dry-cleaned. We strongly advise all customers to check products especially T Shirts and other garments thoroughly upon delivery before removing any attached tags. Please check/ try on your products before removing the tags,labels, certifictes as we do not accept products for exchange once this has been cut, broken or damaged in any way. All footwears, boots, Shoes and Helmets has a tag along with a sticker under the sole that when removed or soiled will indicate the product cannot be returned.
  • • Customer has to bear all expenses for returning. Please ensure that you send the product back though a reliable insured courier/shipping mode. Please note that shipping costs as well as customs duties and sales taxes are not refunded for shipments.
  • • The Return Authorizarion Number RMA is issued to the buyer and the same must be mentioned on the package. The Return Authorizarion Number RMA can be collected by contacting us at Support Centre or by droping a mail at
  • • The Refund would be issued in 10-15 days. All Returns are subject to deduction of 20% Restocking charges. Your 80% money will be refunded after deducting the taxes like the VAT, Octroi, eBay fees (incase brought from eBay), paisa pay charges, PayPal etc if applicable.
  • • Replacements of products can only be dispatched after the returned goods have been received and undergone a quality control check. Once Royal spares receives, processes and accepts your return, you will receive an e-mail which confirms your exchange/replacement, subject to availability.If the product is not in a good condition upon its return (marks,odors, tags missing, obvious signs of wear, etc.), the customer will be notified that the return is not acceptable. These situations will be handled on a case by case basis where the exchange is at the discretion of Royal spares


  • • The purchase of products through Royal spares is strictly limited to parties individuals above 18 years of age who can lawfully enter into and form contracts on the Site in accordance with the laws of New Delhi, India only.
  • • In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated.
  • • While placing the order at Royal spares , at least three email notifications are sent to you regarding your order. The first email you receive will be an auto generated email acknowledging the receipt of your order (your order confirmation number will be included); this e-mail should arrive within approximately 2 hours. If you notice any errors or omissions in it, please inform us on at Support Center or send a mail to The second will be sent to you within 3 working days advising you on your order status. A third email confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive shortly after your package has been shipped.
  • • All orders are subject to written acceptance and availability by Royal spares . If due to any reason we are unable to ship your order we will give you a refund. All orders will be confirmed by Royal spares , in writing, by e-mail. An acceptance of your order and completion of the contract between you and Royal spares will be perfected when we despatch the goods to you. The sale contract is therefore concluded in New Delhi, India and the language of the contract is English.
  • • We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn or that you do not meet the eligibility criteria set-out below. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any products from the Site whether or not that products has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
  • • Please note that we may be unable to deliver selected product due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Payment in case you do not want the same in the stipulated time given by us.
  • • We will take all reasonable care, in so far as it is in its power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Payment, Pricing & Promotions

Royal spares accepts the all the payments through trusted and secure payment gateways
  • • PayPal – an authorised secure online payment gateway.
  • • Credit cards-All major credit cards are accepted by PayPal
  • • Moneybookers
  • Payoneer
  • • Wire transfers are only entertained in case of bulk purchases through our re-sellers and restoration companies for purchases more than $5000.00

Viewing Orders

You can log in to your account and view the Orders which you have placed with Royal spares . You would have the full view of your account once you log in. The order Status can also be checked after logging in to your Account.

Updating Account Information

It is mandatory for every customer to provide the correct details for making a purchase at Royal spares . You will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Whenever you any of the information is changed, it is mandatory to update the same on the website.