There’s only one boss, whether a person who is selling fruits and vegetables at a street for a living or heads up the largest business house in the world, the boss remains the same. IT’S YOU, THE CUSTOMER!
You are the people who pay our salary and who decides whether our business is going to succeed or fail. You don’t care if our business has been around for a fifty or hundred years. The minute we start treating you badly, you’ll put us out of business.
You have bought and will buy everything we have. You bought all of our clothes, our home, our car, our children’s education and our vacation. You pay all of our bills, and you pay them in exact proportion to the way we treat you.
The person who works inside a big plant on an assembly line might think they’re working for the company that writes the pay check, but they are not. They are working for you, the customer who buys the product at the end of the line. In fact, you can fire everyone in our company from the President on down to a Packing Assistant who packs the shipment. You can do it by simply spending your money someplace else. This is one of the reasons why taking pride in the work we do is important to us personally. Doing an exceptional job will not only bring joy and satisfaction, it will get us more customers, keep the ones we’ve got and ensure that we continue to get a pay check from our bosses.
Some of the largest companies that had flourishing businesses a few years ago are no longer in existence. They changed their priorities and couldn’t or didn’t satisfy the Customer. They forgot who the boss really was. YOU, THE CUSTOMER !!!
Everyone working at Royal Spares has been instilled with this feeling and we do whatever it takes and would continue to do to keep you happy and satisfied.